Shipping policy
At Kanelys, we are committed to delivering your orders quickly and safely.
1. Order Processing
- All orders are processed within 1–2 working days.
- Orders are not shipped on Sundays or public holidays.
- You will receive a confirmation message once your order is placed.
2. Shipping Time
- Estimated delivery time: 3–7 working days across India
- Delivery time may vary depending on your location
⏱️ Please note: Unexpected delays may occur due to courier issues, weather, or high demand.
3. Shipping Charges
- Free shipping on prepaid orders
- A small shipping fee may apply on Cash on Delivery (COD) orders
4. Cash on Delivery (COD)
- COD is available on selected orders/locations
- We may contact you via call or WhatsApp to confirm your order before shipping
- Orders may be cancelled if not confirmed
5. Order Tracking
- Once your order is shipped, you will receive a tracking link via SMS/WhatsApp/email
- You can track your order in real-time
6. Delays & Issues
- If your order is delayed beyond expected time, please contact us
- We are not responsible for delays caused by:
- Courier partners
- Incorrect address provided by customer
7. Incorrect Address
- Please ensure your shipping details are correct
- We are not responsible for failed deliveries due to incorrect address or contact details
8. Unsuccessful Deliveries
- If delivery fails due to:
- Customer not available
- Incorrect address
- Refusal to accept order
The order may not be re-shipped or may require additional charges.
9. Damaged Package
- If you receive a damaged package:
- Do not accept it OR
- Record a video while opening
- Contact us within 48 hours with proof
10. Contact Us
For any shipping-related queries:
- Email: [Kanelys.lifestyle.co@gmail.com ]
- Phone/WhatsApp: [9871587136]